How to buy bullion from Border Gold, step by step
This guide walks through an order from start to finish. If you are buying for the first time, read it once before you start. Prices move quickly, so it helps to know the steps in advance.
Step 1: Sign in or check out as a guest
You can check out as a guest or with an account. Guests see our Retail prices. We recognise returning customers by the email address on the order, so your orders stay together either way.
If you are new to Border Gold, we follow up as part of welcoming you, for example to confirm your delivery address. Orders from first-time customers are reviewed by our staff before they ship.
To see your order history, sign in to your account. Many customers hold significant metal, so we take account security seriously. You must turn on two-factor authentication before you can see your full order history or your storage holdings online. Order history and storage holdings are hidden by default. To have them shown, call or email us, or use the request button in your account.
Step 2: Choose your products
Each product page shows:
- the metal, weight, purity and mint;
- whether it is in stock;
- your price, by quantity and by payment method;
- a "We buy at" price: what Border Gold pays today to buy the item back. It moves with the market, like our selling prices.
Currency. Orders are in Canadian dollars (CAD) or US dollars (USD). Visitors in the US see USD and everyone else sees CAD at first. You can switch between CAD and USD at the top of every page.
Order minimums and maximums. The minimum online order is $250. Orders over $250,000 are placed by phone: please call 1-888-312-2288.
Step 3: Understand the price
Bullion prices follow the live market. Our prices update about every 5 seconds while you shop.
Your price depends on three things:
- Quantity. Prices are set in quantity tiers.
- Payment method. There are two price columns: "Wire · Cheque · Bill Pay" and "Credit Card · PayPal".
- Customer group. Most customers are in the Retail group. Other groups are set by Border Gold, not by the customer.
Tax. Most investment-grade bullion is exempt from GST/HST, but some items are taxable. See our guide GST/HST on gold, silver, platinum and palladium bullion in Canada.
Step 4: Lock your price
When you are offered a price, you have 5 minutes to complete your order at that price.
If the 5 minutes run out before you confirm, your prices are updated to the current market and a notice at the top of checkout tells you so. Check the new prices before you confirm.
For offline payments (such as wire, cheque, bank draft and money order), this notice applies:
Your price is locked once your order is confirmed. Orders cannot be cancelled. If payment is not received or the order is not completed at the agreed price, a $50.00 fee applies plus any market loss.
Read it before you confirm. Once you confirm, you have bought the metal at that price.
Step 5: Pay
Choose a payment method at checkout. Each one has its own price column.
| Method | Notes |
| --- | --- |
| Wire transfer | Sent through your bank's wire service. Paying from your online banking? Choose Online banking instead. Use your order number as the reference. Funds usually arrive in 1 to 3 business days (1 to 5 business days for USD to our US bank). A $15 wire fee applies to orders under $10,000. |
| Cheque | Payable to Border Gold Corp. Write your order number on it. Cheques, Canadian or US, are held 5 business days to clear. |
| Bank draft, money order or cashier's cheque | Payable to Border Gold Corp. Write your order number on it. Bank drafts clear in 1 to 3 business days. |
| Online banking (bill payment) | Add Border Gold Corp. as a payee in your online banking. Clears in 1 to 3 business days, and is often the quickest. If your bank does not list us as a payee, send an Interac e-Transfer instead (CAD orders up to $20,000). Several e-Transfers are fine if your bank has a daily limit; put your order number in the message. |
| Credit card | Major credit cards, including American Express, processed by Moneris. Available on orders up to $6,000 (card price). |
| PayPal, Apple Pay, Google Pay | Through PayPal. Available on orders up to $6,000 (card price). |
We do not accept cryptocurrency.
In store we accept cash and debit. Cash is accepted in limited amounts per transaction.
Where to send payment. Your order confirmation gives the exact bank details or mailing address for your order. It depends on your currency and where your order is going:
- Delivery in the US: USD payments go to our US bank. Cheques and drafts are mailed to PO Box 1450, Blaine, WA 98231.
- Everything else (delivery in Canada, storage, or pickup in Surrey): payments go to RBC. Cheques and drafts are mailed to Unit 20, 2215 160th Street, Surrey, BC V3Z 9N6.
Some payment methods carry a higher risk of fraud. Orders paid this way may need extra checks before they ship. This protects you and others.
Step 6: Choose delivery, pickup or storage
You have three options.
- Insured delivery to Canada and the US. Every parcel is guaranteed and fully insured while in transit; please be there to receive it. Shipping is free on orders of $1,000 or more. Below that it is a flat $30 on CAD orders and $25 on USD orders. Orders over $5,000 ship overnight.
- Pickup in Surrey. Free. Collect your order at our store: Unit 20, 2215 160th Street, Surrey, BC V3Z 9N6, open Monday to Friday 9 am to 5 pm and Saturday 10 am to 4 pm. When your payment is received, our confirmation email gives your pickup day. Please bring government-issued photo ID.
- Storage. We hold your metal in a depository through Brinks. Storage orders under $10,000 pay a $15 storage fee. Your metal is fully insured, fully allocated and kept apart from other clients' holdings. To sell stored metal, call us. See Storage.
Step 7: After your order
You get an order confirmation, a payment receipt and tracking details by email. Orders ship within 1 to 3 business days after payment clears. If shipping is delayed, we post a notice on the site.
Selling back to us. Each product page shows our "We buy at" price. See Sell to us for how it works. You ship the metal the same day the price is locked. We pay by wire ($15, 1 business day), direct deposit (free, 1 business day) or company cheque (free, 3 to 5 business days, by mail).
Questions
Call 1-888-312-2288 or (604) 535-3287, Monday to Friday, 7 am to 5 pm Pacific, or email orders@bordergold.com.
Sources
This guide describes Border Gold's own process. Official rules referred to here are explained, with sources, in: