Terms and Conditions

These terms apply when you use bordergold.com, owned and operated by Border Gold Corp. ("Border Gold", "we", "us"), and when you buy from us, sell to us or store metal with us, online, by phone or in our store. By using the site or placing an order, you agree to these terms. If you do not agree, please do not use the site.

You may order as a guest or with an account. Accounts can be opened by an individual, a corporation or a trust, one account each. Please give us complete and accurate information and keep it up to date. Our onboarding for first-time customers may include a follow-up from our team, for example to confirm your delivery address. We may hold an order until onboarding is complete.

Keep your sign-in details private. You are responsible for orders placed through your account.

You must be of the age of majority where you live to place an order.

Our prices follow the live precious metals market and change throughout the day. A price shown on a product page is not an offer to sell at that price until you confirm an order.

• Price lock. Once you are in checkout, your prices are locked for 5 minutes while you complete your order. If the lock ends, prices update to the current market and you must check them before you confirm.
• Two prices. Each product shows a wire price and a card price. The card price (wire price + 4%) applies to credit card, PayPal, Apple Pay and Google Pay.
• Tax. Prices do not include tax. When an item carries GST/HST, its product page says so and the tax shows as its own line at checkout.
• Errors. If a price or product detail is clearly wrong because of an error, we may cancel the order, even after you confirm it. We will tell you and refund anything you paid.

Your order is a binding agreement once you confirm it, by checkout, by phone or in our store. Your price is locked from that moment and the market can no longer change it, up or down.

• The minimum order is $250. Online orders over $250,000 are placed by phone. Amounts are in your order's currency, CAD or USD.
• We may limit quantities, and we may refuse or cancel any order, for example when an order seems suspicious or a product is not available.
• If you place more than one order, we may hold shipping on earlier orders until all are paid.

We send payment instructions with your order confirmation. Please send payment the same day you place your order. We must receive it within 3 business days.

• Wire transfer: wire price. Clears in 1 to 3 business days.
• Online banking (bill payment): wire price. Clears in 1 to 3 business days.
• Bank draft, money order or cashier's cheque: wire price. Clears in 1 to 3 business days.
• Personal or company cheque: wire price. Clears in 5 business days.
• Interac e-Transfer: wire price, for CAD orders up to $20,000 when bill payment is not available. Clears in 1 to 3 business days.
• Credit card, PayPal, Apple Pay or Google Pay: card price, for orders up to $6,000. Paid at checkout.
• Cash or debit, in store: wire price. Paid in store.

Cash is accepted in limited amounts per transaction. We ship or release your order only after your payment has cleared. Some payment methods may not be offered for some orders.

• Wire fee: $15 on wire orders under $10,000.
• Storage fee: $15 on storage orders under $10,000.
• Shipping: free on orders of $1,000 or more. Below that, $30 on CAD orders and $25 on USD orders.
• Returned cheque (NSF): $25.
• Missed delivery: if a parcel comes back to us because no one was there to receive it, a re-shipping fee may apply.
• Cancellation: $50.00 plus any market loss (see below).

Fees are charged in your order's currency.

Confirmed orders cannot be cancelled. If payment is not received, or an order is not completed at the agreed price, a $50.00 fee applies plus any market loss.

"Market loss" means:

• When you buy from us: the amount by which our current selling price is lower than the price you agreed to pay.
• When you sell to us: the amount by which our current buying price is higher than the price we agreed to pay you.

We may use any funds of yours that we hold to pay amounts you owe us.

• Delivery. We deliver to Canada and the United States. Orders ship within 1 to 3 business days after payment clears; orders over $5,000 ship overnight. Every parcel is fully insured in transit and tracked. Someone must be there to receive it. We choose the carrier.
• Pickup. Free at our Surrey store. Your payment-received email gives your pickup day. Please bring government-issued photo ID.
• Storage. Storage is held in a professional vault, fully insured, under a separate storage agreement. That agreement governs your stored metal.

Every product page shows the price we pay for it. These prices are a guide; they do not bind us until we agree a price with you.

• Once we agree a price, the sale is binding. Please ship your metal the same day, or bring it to our store. We can provide an insured shipping label at cost.
• When your metal arrives, we verify it against your order. You confirm the metal is yours to sell.
• We pay by wire ($15, 1 business day), direct deposit (free, 1 business day) or company cheque (free, 3 to 5 business days by mail). We may ask for photo ID before we pay.
• If a sale is not completed at the agreed price, the cancellation fee and market loss apply.

You may return an item within 7 days of receiving it. Call us at 1-888-312-2288 within those 7 days, before you send anything, and follow our instructions. Shipping and handling charges are not refunded. A return is subject to the $50.00 cancellation fee plus any market loss.

We do not give investment advice. Nothing on our site or from our staff is investment advice. Precious metals prices rise and fall, and buying or selling them carries risk. Any statements about the future on our site are opinions, and actual results may differ.

• Use the site only for lawful purposes. Do not try to disrupt it, break its security, or collect its data or prices by automated means without our written consent.
• We work to keep the site accurate, but it may contain errors or omissions. We may correct them, and change or stop any part of the site, at any time.
• Links to other websites are for convenience. We are not responsible for their content.
• Ideas or comments you send us may be used by us without payment or obligation to you.
• Your personal information is handled under our Privacy Policy.

The content of this site, including text, images, logos and design, belongs to Border Gold or its licensors and is protected by copyright and trademark law. You may not copy or reuse it for commercial purposes without our written consent. Other product and company names belong to their owners.

The site is provided "as is" and "as available". To the extent the law allows, Border Gold, its directors, staff and partners are not liable for any indirect, incidental or consequential loss, including lost profits, arising from your use of the site or our products. Where the law does not allow this limit, our liability is limited to the greatest extent the law permits.

You agree to indemnify Border Gold against claims by others, including reasonable legal fees, that arise from your breach of these terms or of any law.

• Governing law. These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. You agree that the courts of British Columbia decide any dispute.
• Severability. If any part of these terms is found unenforceable, the rest still applies.
• No waiver. If we do not enforce a right, we have not given it up.
• Entire agreement. These terms, together with any policies posted on our site, are the whole agreement between you and us about the site.
• Changes. We may update these terms. The date at the top shows when they last changed. The terms in place when you place an order apply to that order.

Questions about these terms: email orders@bordergold.com or call 1-888-312-2288.